Privacy Policy

This Privacy Policy explains how Turkish Kitchen Meze & Grill ("we", "us", "our") collects, uses, stores and protects personal information when you visit our website, contact us, or dine with us. We are the data controller for the personal information described below. This policy is written to reflect our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This template has been prepared for the restaurant's review. Please have it checked by a qualified UK legal adviser before publication.

1. Information we collect

We may collect the following categories of personal information:

• Booking & enquiry information — name, email address, phone number, party size, preferred date and time, dietary requirements and any message you send us via our contact, private dining or celebration forms.
• Reservation data via OpenTable — when you book through the OpenTable widget on our website, OpenTable collects and processes your reservation details as an independent data controller.
• Communication records — copies of emails, phone notes and messages exchanged with us.
• Technical & usage data — IP address, browser type, pages viewed and interaction events (for example, clicks on "Book a Table") used to keep the site secure and understand how it is used.
• Marketing preferences — where you have opted in to receive updates.

2. How we use your information

• To respond to enquiries and manage bookings and events.
• To provide our restaurant services and communicate with you about your visit.
• To keep our website secure, prevent fraud and improve the experience we offer.
• To comply with legal, accounting and regulatory obligations.
• Where you have opted in, to send occasional updates about menus, events and offers.

3. Legal bases we rely on

• Contract — to arrange your booking or private event.
• Legitimate interests — to operate and improve the website, respond to enquiries and safeguard the business.
• Consent — for optional marketing communications and non-essential cookies.
• Legal obligation — where we must keep records for tax, accounting or safety purposes.

4. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us run the restaurant and website, including:

• OpenTable, for reservations you make through the booking widget.
• Our hosting, email, analytics and payment providers, under written contracts that require them to protect your data.
• Professional advisers, regulators or law enforcement where legally required.

5. International transfers

Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

6. How long we keep your information

We only keep personal information for as long as needed for the purpose it was collected, or as required by law — typically up to 24 months for enquiries and up to 7 years for financial records.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or object to our use of your personal information, and to data portability. You may also withdraw consent for marketing at any time. To exercise any of these rights, contact us using the details below. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use a small number of cookies and similar technologies. See our Cookie Policy for details and how to manage them.

9. Contact us

Turkish Kitchen Meze & Grill
Ground Floor, 66 Saddler Street
Durham, DH1 3NP
turkishkitchendurham@gmail.com · 0191 372 7001